Burlington Snow & Ice
Accessibility Statement
How this website is built for accessibility, what is not yet guaranteed, and how to report a barrier.
What this site is built toward
This site is built toward the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. In practice that means a clear heading structure on every page, text that meets contrast requirements against its background, controls that can be reached and operated with a keyboard alone, links whose purpose is clear from their own wording, form fields with real labels, meaningful alternative text on images that carry information, and respect for a reduced-motion preference set in your operating system.
These are commitments about how the site is built. They are not a legal guarantee that every page meets every criterion at every moment. Where the site falls short, we would rather hear about it and fix it.
How the site behaves in practice
Every page here is plain server-rendered HTML. Nothing you need to read depends on a script running successfully, and every script and stylesheet the site loads is served from this domain — there is no third-party widget, chat bubble, cookie banner or pop-up anywhere on the site to trap your keyboard focus or interrupt a screen reader.
- The navigation, the estimate request form and the cost calculator are operable from the keyboard alone.
- Browser zoom and text resizing up to 200% should not hide content or cut off controls.
- Each page uses one main heading with nested subheadings, so a screen reader can be used to skim a page rather than read it end to end.
- Pricing and comparison tables are real HTML tables with header cells, and scroll inside their own container so the page itself never scrolls sideways.
- No media plays automatically.
No accessibility overlay
This site does not use an accessibility overlay, toolbar or widget. Overlays are marketed as an instant fix and are widely reported by disabled users and by assistive-technology vendors to interfere with the screen readers, magnifiers and browser settings people have already configured. Building the underlying pages correctly is the approach taken here instead.
If you use a screen reader, magnifier, voice control or any other assistive technology, this site is intended to work with the tools you already have set up.
Known limitations
- The estimate request form is protected by Cloudflare Turnstile. Turnstile does not present visual puzzles and usually resolves without any interaction, but if it does not resolve for you, that is a barrier — say so using the route below and the request will be taken the same way.
- The snow cost calculator presents several inputs at once and produces a range rather than a single figure. Every input is a labelled field and the result is announced when it changes, but if the tool is unusable for you, describe the property in the request form instead and the same estimate will be produced by hand.
- This site links to town, city, state and federal pages so local rules can be verified at their source. Those documents are produced by other organisations, are outside this site's control, and may not meet the same standard.
- Automated checks find common problems but cannot judge whether a page is genuinely usable. Feedback from real use is the part that cannot be generated automatically.
Telling us about a barrier
If any page, control, form or document on this site is difficult or impossible to use, tell us through the request form and begin the message with the word “Accessibility” so it is routed as an accessibility report rather than a service enquiry. Include the page address and what happened — what you were trying to do, what your assistive technology did, and what you expected instead. That detail is what makes a report actionable.
We aim to acknowledge accessibility reports within five business days and to give you either a timeframe for a fix or another way to get the information in the same reply. Please do not include sensitive personal information in an accessibility report.
What this statement does not cover
This statement covers this website. It does not cover the websites, offices, vehicles, printed agreements or communications of the independent snow and ice contractors a request may be passed to. Each of those is a separate business responsible for its own accessibility. If contact from a contractor arrives in a form you cannot use, tell us and we will pass that on.
How this statement is maintained
Accessibility is reviewed whenever this site's shared templates or primary interactions change, rather than on a fixed calendar, because a template change is what actually moves accessibility across every page at once. It will be revised when the site's structure changes materially, or when a reported barrier changes what can honestly be claimed here.